Course Code: 5MN-CustEngageWkshp-DEES
Term: Self Paced
Start Date: Apr 27 2018
End Date: Apr 27 2018
Enroll by: Apr 27 2018
Duration: 0 weeks
This course has ended
Customer Engagement Workshop
Self Paced
Harold WeatherfordInstructor
Description
The Customer Engagement Workshop Course covers the following modules:
- Expose the need to provide a better experience for the customer
- The experience has to address both the Customer and the Issue
- Expose and Define Customer Engagement as the methodology for exceeding customer expectations
- Discover how customers and Dell representatives behave when engaged and disengaged
- Identify actions and statements that establish and maintain engagement
- Implement Engagement methodology into everyday use
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Confirm PaymentCustomer Engagement Workshop
Free