• Course Code:  5MN-CustEngageWkshp-DEES

  • Term:  Self Paced

  • Start Date:  Apr 27 2018

  • End Date:  Apr 27 2018

  • Enroll by:  Apr 27 2018

  • Duration:  0 weeks

  • Course Author(s)
    Hal Weatherford

This course has ended

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Customer Engagement Workshop

Self Paced

  • Anonymous user medium
    Harold Weatherford


The Customer Engagement Workshop Course covers the following modules:

  • Expose the need to provide a better experience for the customer 
  • The experience has to address both the Customer and the Issue 
  • Expose and Define Customer Engagement as the methodology for exceeding customer expectations
  • Discover how customers and Dell representatives behave when engaged and disengaged
  • Identify actions and statements that establish and maintain engagement
  • Implement Engagement methodology into everyday use

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Customer Engagement Workshop


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